One of the points Covey makes really resonated with me this time around. He said: "the biggest communication problem is that we do not listen to understand, but we listen to reply."*
How often is that the case for you? I know there are times for me when I am formulating my response rather than truly listening to what is being said. Or I can hear the words, but not fully understand what the speaker is trying to communicate.
Covey's comment has raised consciousness with me to elevate my listening. I hope you, too, will be more intentional in trying to understand the message before automatically trying to reply to it.
-- beth triplett
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*I may have the exact quote slightly off since I wisely did not take notes while driving!
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