leadership dot #2031: botched

Online ordering is so easy, and most of the time it is efficient as well. But not always.
We know of at least one family that ordered flowers through the funeral home app but they never were delivered to us. Below is a picture of another memorial that was left on the doorstep in sub-zero weather and arrived in this condition.



When you hit “purchase”, you are putting your goodwill and reputation in another person’s hands, or more accurately, in many others’ hands as your item moves from the vendor through delivery. A lot can go wrong in the multiple transitions.

Don’t hit “send” and forget about it. Ensure that your order arrived with the care that you intended and take the lead in following up with the seller if it did not. Your recipient will be grateful to know that you generously conveyed your greetings, even if the carrier did not deliver them in the manner intended.