Charles Schultz said that "happiness is a warm puppy," but I think that happiness is being enveloped in a load of warm laundry. Regardless of the outside temperature, things just out of the dryer feel cozy and wonderful.
Somehow, a fresh dryer load is the perfect temperature even if it only lasts for a fleeting moment. Think about the moments you create in your organization. Is there a way you can capture a prized experience even for a brief time? What about a smell that your clients soak in as they enter? Or a sound of soothing music as they wait? Or an unusual work of art that lights up their eyes when they first see it?
The just-out-of-the-dryer perfection does not endure, but it does delight while it exists. Stop for a moment and forget about on-going customer enhancements and ponder if you can wow for just a brief experience.
-- beth triplett
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