#236 a special touch

One of our gift officers recently received a donation from someone who is blind.  As he went to write the thank you note, it occurred to him that the donor would be unable to read it.  Rather than send it anyway and rely on someone else to translate his thanks, he had a better idea.  Soon he was in contact with a local organization that works with the visually impaired and he was able to utilize their equipment to send a thank you note in Braille.

Our gift officer took an extra step to provide a thank you that was personalized for the donor.  He utilized community resources and partnered with them to get the task accomplished.  He made something simple become memorable.  

How can you replicate this pattern with something happening in your organization?  Is there something ordinary you can do in an extraordinary way?  Is there someone who can help you?  Or is there something that warrants a little extra TLC and you have the capacity to provide it?  

A small difference can be profound.

-- beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com