#244 praise and wish

We host many events on campus and provide evaluation forms at the conclusion of each of them.  Instead of doing elaborate questionnaires or asking about specifics using a Likert rating scale, we have found a more simple model to be more effective. 

We ask:

1.  What is a praise that you have about today's visit?
2.  What is a wish that you have about today's visit  (I wish you would have...)

Through those two simple questions, we garner a host of useful suggestions and have a good gauge of what visitors are enjoying as well as what needs to be tweaked.

I use the same questions to evaluate my staff retreats, workshops and just about any event I conduct.  Maybe the same two questions will engender some good feedback for you, too.

-- beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com