An article in the paper over the weekend said that two of the most desirable traits of employees are flexibility and adaptability. As a result, author Diane Stafford labeled them as "rubber band qualifications."
The rubber band qualifications of my staff have been tested over the last four days while we have been doing new student registrations. We had a great game plan and everyone had their assignments, but what we end up actually doing during the day can look quite different from what was expected.
Students don't show up for their appointment. One student left early -- just walked out -- leaving her crying mom behind. Several have changed days or majors, reeking havoc with the advising appointments. Others have brought along more guests or less guests, again throwing the best laid plans out the window.
And people here have just rolled with it nicely. Everyone jumps in to do what is needed, when it is needed. The chef cooks more food or less. The dean juggles the faculty assignments for registration. We Skype appointments with the international students via iPad when the computer doesn't work. Staff members escort families to see financial aid, coaches, health services or the bookstore as the need arises. It all works out well.
Starting with the hiring process we look for employees who want to work for the betterment of the entire university, not just do a narrow job. We preach that during training, retreats and on numerous occasions throughout the year.
A real rubber band, if it isn't stretched and used with regularity, will dry out and be useless. The same is true for rubber band qualifications. Look for flexibility and adaptability in the hiring process, and then be sure to create opportunities for staff to frequently "stretch" their skills.
-- beth triplett
leadershipdots.blogspot.com
@leadershipdots
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"Bosses want 'rubber band' workers" by Diane Stafford for the Kansas City Star in the Telegraph Herald 6-16-13
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