#632 seeing clearly

For most people, buying a car is one of the largest investments that they make.  People spend tens of thousands of dollars to buy one, and another hefty sum to maintain it and keep it road-worthy over the years.

One of the basic features of a car that is often overlooked is the windshield.  ABC News reports that approximately 11 million windshield replacements are done per year.  That figure surprised me, since the only one I have had replaced in my decades of driving has been the one smashed in by the bat of hoodlum one evening.  Put apparently others are not so fortunate.

What is equivalent to a windshield in your line of work?  Are the sidewalks in front of your store so icy that people have a difficult time getting to your place of business? Does a brilliant doctor lose patients because of his scheduling practices?  Does a dirty restroom in a restaurant repel the customers?  Does a loose button on a new garment color the impression of the whole brand?

People make judgments about the whole based on experiences with the parts.  Can you see clearly out the windshield of your organization or is there a crack that needs repair?

-- beth triplett
leadershipdots.blogspot.com

@leadershipdots
leadershipdots@gmail.com